Legal

Privacy Policy

Last updated: April 2026

Balanced Me ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and store your information when you visit balancedme.com.au or book a session with Bonny Thio.

Information we collect

We may collect the following information:

  • Name, email address and phone number when you make an enquiry or book a session
  • Health information you share during consultations, for the purpose of providing care
  • Website usage data via analytics tools (e.g. pages visited, time on site)

How we use your information

  • To provide and manage your healthcare appointments
  • To communicate with you about your bookings and care
  • To process Medicare and private health fund claims where applicable
  • To improve our website and services

Health information

Any health information you share is treated as sensitive information under the Privacy Act 1988 (Cth). It is collected only for the purpose of providing you with healthcare services and is never shared with third parties without your consent, except where required by law.

Third-party services

We use SimpleClinic for appointment booking. Their privacy policy applies to information stored within their platform. We may also use Google Analytics to understand how visitors use our website — this data is anonymised and does not identify you personally.

Data storage and security

Your information is stored securely. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access. Clinical records are retained in accordance with Australian health records legislation.

Your rights

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate. To make a request, contact us at bonny@balancedme.com.au.

Contact

If you have any questions about this Privacy Policy, please contact:
Bonny Thio — Balanced Me
bonny@balancedme.com.au
0460 020 888