Legal

Cancellation policy

Notice for cancellations and rescheduling

Bonny asks for at least 24 hours notice if you need to cancel or reschedule a booked session. This gives her time to offer the spot to someone else who's waiting.

Late cancellations and no-shows

Cancellations made with less than 24 hours notice, and missed appointments (no-shows), are charged the full session fee. If your session was prepaid, it can be rescheduled instead.

Payment

  • Sessions can be prepaid when you book, or paid on the day of your appointment in clinic.
  • Prepaid appointments are non-refundable.

The Healing Package

The Healing Package ($850) includes one initial session and five follow-up sessions, paid upfront in full.

  • Once purchased, the package is non-refundable, including if you choose to stop attending part-way through.
  • The package is non-transferable. It can only be used by the person who purchased it.
  • All sessions must be used within 3 months of purchase.
  • Individual sessions within the package require 24 hours notice to cancel or reschedule. Cancellations under 24 hours are forfeited from the package.

Discovery calls

The free 20-minute discovery call requires 24 hours notice to cancel or reschedule. Late cancellations and no-shows may affect your ability to book future appointments with Bonny.

How to cancel or reschedule

The fastest way is through the online booking system, where you can change or cancel appointments yourself up to 24 hours before. Beyond that window, please contact Bonny directly: